ChangeTalk Ltd
Reframe - Refresh - Renew
Professional Development
- I work with professionals in building their capacity, for them to confidently address issues with clients and colleagues.
- want to improve and develop your interpersonal skills
- build positive and effective relationships
- need some support with conflict resolution/ mediation?
- help others to achieve positive results
- learn to be more assertive
- develop your own confidence
- achieve targets/results; succeed
- identify your stumbling blocks, build on your strengths and maximise your potential
- develop confidence for interviews or create an eye catching CV
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I can tailor programmes and workshops to meet your needs.
Our Services
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"The more you focus on and talk about what you do want. The faster you will manifest your dreams and goals."
Stephen Covey
See workshop options below:
Workshops
- Get the best out of your clients by giving them your best. Applying evidence-based research for keeping your clients / whaiora motivated. Based on Motivational Interviewing (MI) Skills (by W.Miller and S.Rollnick). 7 hour workshop or 4 hour refresher.
- Equipping participants with practical strategies and communication techniques to effectively manage and de-escalate challenging or potentially aggressive situations in a safe, respectful, and professional manner. Two hour workshop.
- Strengthening participants’ understanding and practice of effective teamwork by exploring the foundations of collaboration, communication, and shared purpose in high-performing teams.
- Developing participants’ ability to navigate high-stakes, emotionally charged, or sensitive conversations with clarity, confidence, and respect, fostering better outcomes and stronger relationships. Two hour workshop.
- This workshop will explore change to better understand it; looking into aspects of perception and control and how these processes play a key role in managing the change before us. Four hour workshop
- Equipping participants with key skills that can help manage conflict, and transform challenging conversations into constructive and beneficial discussions. Four hour workshop.
- Introducing participants to the principles and practices of Appreciative Inquiry, enabling application of a strengths-based approach to communication, problem-solving, and organisational or personal development.
- Promoting understanding and awareness of personal and collective wellbeing, while equipping participants with practical tools and strategies to support their own wellbeing and that of others.
- Mental Health First Aid Aotearoa is an evidence-based, internationally researched, educational 2-day training programme developed to teach people how to recognize signs of mental health challenges or crises and provide initial, practical support in a culturally appropriate way adapted for Aotearoa NZ.
Workshop Options
Motivational Interviewing (MI) Skills
As a health and wellbeing practitioner, you’ll already know the importance of building rapport and engaging effectively with your clients/whaiora. MI builds on this and provides a framework and approach to ensure that you remain client-focused. By developing the micro skills of MI you will be able to more clearly and strategically support your clients/whaiora to reach their goals.
Often your clients/whaiora have more than one goal, eg, get fit and lose weight or feel healthy and drink less (alcohol), or better manage blood sugars and energy levels etc. What we’re saying here is that often its not just about exercise; it’s about health. There are areas such as smoking, drinking, eating too much or too little, securing a house or employment are big issues for many people.
As the expert, it can be really tempting to simply tell clients what they have to do to get their health sorted. Have you noticed though, that telling people what to do doesn’t always work? And if it does work it doesn’t last long and the person slips back into their old patterns and habits quite easily.
By developing MI skills you will discover how to elicit from your client/whaiora what they need to do and how they can strengthen their own motivation. This will ultimately help them to reach and maintain their goals. When they succeed you succeed! Let MI help you to succeed!
• Maximize and develop specific skills that keep others motivated towards achieving a specific change in behaviour
• Learn how to strengthen an individual's motivation for change
• Identify key elements to creating the “right” atmosphere
De-escalation
To equip participants with practical strategies and communication techniques to effectively manage and de-escalate challenging or potentially aggressive situations in a safe, respectful, and professional manner.
By the end of the session, participants will be able to:
- Understand the principles of de-escalation and the importance of maintaining safety, dignity, and respect during conflict.
- Recognise early warning signs and triggers of escalation in behaviour or communication.
- Apply verbal and non-verbal communication techniques that support calm, clear, and non-confrontational responses.
- Demonstrate strategies to manage their own emotions and responses when faced with challenging behaviour.
- Identify when and how to seek additional support or disengage safely when de-escalation is not effective or appropriate.
Making Teams Work
To strengthen participants’ understanding and practice of effective teamwork by exploring the foundations of collaboration, communication, and shared purpose in high-performing teams.
By the end of the session, participants will be able to:
- Identify the key characteristics of effective teams, including trust, accountability, communication, values and and shared goals.
- Understand different team roles and dynamics, and how individual strengths contribute to collective success.
- Apply communication and collaboration strategies that enhance connection, reduce conflict, and support inclusion.
- Recognise and address common barriers to teamwork, such as lack of clarity, role confusion, or unresolved tension.
- Commit to practical actions that strengthen their own contribution to team culture and performance
Crucial Conversations
To develop participants’ ability to navigate high-stakes, emotionally charged, or sensitive conversations with clarity, confidence, and respect, fostering better outcomes and stronger relationships.
By the end of the session, participants will be able to:
- Define what constitutes a crucial conversation and recognise when they are occurring.
- Understand the impact of emotion, perception, and power dynamics in difficult dialogues.
- Apply key communication strategies to stay calm, listen actively, and speak honestly without causing defensiveness.
- Use tools to prepare for and structure crucial conversations for clarity, safety, and mutual purpose.
- Build confidence in handling disagreement or tension while maintaining professional and respectful engagement.
Understanding and Managing Change
Change is constant, yet some change is harder to manage than others. This workshop will explore change to better understand it. This workshop will look into aspects of perception and control and how these processes play a key role in managing the change before us. It will be useful for those in roles who want to develop their skills in helping clients to better navigate change, such as social workers, support people and health professionals.
Overview and learning intentions:
- Explore perceptions around change; the good, the bad, the indifferent
- Gain an understanding of Appreciative Inquiry and Solution-Focused approaches to better support change
- Understand what it means to help others focus on what they can control while minimising the focus and attention on issues they cannot control
- Know how to develop self-efficacy in others
- Consider the role of emotions in managing change
Navigating Conflict and Difficult Conversations
This workshop will equip you with key skills that can help you manage conflict, and transform challenging conversations into constructive and beneficial discussions. Whether you encounter difficult conversations in your professional or personal life, the techniques you will learn will empower you to navigate through them effectively.
Overview and learning intentions
- Discuss the nature of conflict and its impact Understand the importance of addressing conflict and having challenging conversations
- Consider the influence of perceptions, assumptions, personality types and communication styles
- Understand how you can improve relationships through open and honest dialogue
- Explore effective communication techniques such as active listening, empathy and assertiveness
- Learn strategies for managing emotions during difficult or uncomfortable conversations
- Gain strategies to reframe conflict and turn confrontations into positive and productive discussions
- Learn how to apply these skills in real-life situations
Appreciative Inquiry in Action: Focusing on Strengths to Inspire Positive Change
This workshop will introduce you to the principles and practices of Appreciative Inquiry, enabling you to apply a strengths-based approach to communication, problem-solving, and organisational or personal development.
By the end of the session, participants will be able to:
- Understand the core principles and philosophy of Appreciative Inquiry, including its focus on what works well
- Explain the benefits of a strengths-based approach for individuals, teams, and organisations
- Consider the underlying principles of Appreciative Inquiry
- Identify and apply the 5D cycle of Appreciative Inquiry (Define, Discover, Dream, Design, Deliver/Destiny)
- Use appreciative questioning techniques to foster engagement, collaboration, and constructive dialogue
- Reflect on how AI can be integrated into their own practice to support positive change, innovation, and continuous improvement
Wellbeing: Building Resilience, Balance, and Self-Awareness
To promote understanding and awareness of personal and collective wellbeing, while equipping participants with practical tools and strategies to support their own wellbeing and that of others.
By the end of the session, participants will be able to:
- Define wellbeing and explore its multiple dimensions (e.g., physical, emotional, social, mental, spiritual).
- Recognise the signs of stress and imbalance, and understand how these can affect wellbeing and performance.
- Identify personal and environmental factors that support or hinder wellbeing.
- Explore evidence-based strategies for self-care and resilience, including mindfulness, boundaries, rest, connection, and purpose.
- Develop a personalised wellbeing plan or toolkit to integrate small, sustainable actions into daily life. to your block, write your own text and edit me.
Psychological Safety
This workshop will equip leaders with the mindset and tools to foster environments of openness, inclusion, and trust. It will strengthen leadership skills and provide leaders with practical tools to support employee wellbeing.
By the end of the session, participants will be able to understand:
- what is psychological safety and why it matters
- the legal and ethical obligations for employers
- leadership behaviours that promote safety
- everyday language and actions that build trust
- how to create inclusive spaces for diverse voices
- how to encourage risk-taking and innovation without fear
- how to hold supportive wellbeing conversations
- how to create a culture of care and early intervention
Radical Candor
In this workshop we'll discuss ‘Radical Candor’ and how it can transform the way we communicate and build relationships in the workplace
By the end of the session, participants will understand:
- The principles of ‘Radical Candor’
- How it can improve team dynamics & performance
- Practical tips for implementing it in our daily interactions
- How creating psychological safety and using radical candor together create environments of success
The workshop Psychological Safety works well in conjunction with Radical Candor.
Mental Health First Aid - Aotearoa
Mental Health First Aid Aotearoa is an evidence-based, internationally researched, educational 2-day training programme developed to teach people how to recognize signs of mental health challenges or crises and provide initial, practical support in a culturally appropriate way adapted for Aotearoa NZ. It's led by Te Pou, the national licence holder since July 2020 .
Participants learn to:
- Recognise signs and symptoms of common adult mental health challenges (e.g., depression, anxiety, psychosis, substance use, self‑injury, suicidal behaviours)
- Conduct open, supportive mental health conversations and provide initial crisis support.
- Apply the five-step ALGEE action plan effectively
- Encourage help‑seeking and guide others to professional or community resources.
Pricing (approximate)
Prices below may vary depending on specific needs and tailoring of workshops to meet organisational requirements, location or travel associated costs and, or additional resources required.
A 1-3 hour workshop for up to 16 people is $1000 +gst
A 4-5 hour workshop for up to 16 people is $1500 +gst
A 6-7 hour workshop for up to 16 people is $2000 +gst