De-escalation
To equip participants with practical strategies and communication techniques to effectively manage and de-escalate challenging or potentially aggressive situations in a safe, respectful, and professional manner.
By the end of the session, participants will be able to:
- Understand the principles of de-escalation and the importance of maintaining safety, dignity, and respect during conflict.
- Recognise early warning signs and triggers of escalation in behaviour or communication.
- Apply verbal and non-verbal communication techniques that support calm, clear, and non-confrontational responses.
- Demonstrate strategies to manage their own emotions and responses when faced with challenging behaviour.
- Identify when and how to seek additional support or disengage safely when de-escalation is not effective or appropriate.
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